The Executive Order 001 (EO1) was signed into law on 18 May, 2017 by, the Vice President. The order contains broad initiatives to be applied by the Ministries, Departments and Agencies (MDAs) to ensure easier access to information, processes and documentation and to promote efficiency in public service delivery.
Through the Presidential Enabling Business Environment Council (PEBEC), the key objectives of the EO1 are:
EO1’s six directives address limitations identified in the civil and public service systems:
The Business Made Easy campaign was initiated to communicate these reforms implemented by PEBEC in collaboration with MDAs to make doing business easier in Nigeria. In order to improve efficiency and transparency, the Reportgov.ng website and mobile app were developed to make it easy for the public to resolve challenges encountered when dealing with the Ministries, Departments and Agencies (MDAs) of the Federal Government. This way, there is an increase in the efficiency of the service being delivered which also aids in the ease of doing business.
Reportgov.ng is an innovative platform designed to receive feedback and complaints from the general public regarding the quality of service received from any Ministry, Department or Agency of the government of the Federal Republic of Nigeria.
There is no fee required to file a complaint
Complaints are usually resolved in 3 days
Supporting documents can be uploaded when filing a complaint or feedback on the portal
Increase the overall efficiency of the government and its parastatals.
Bring any criminal activity closer to justice.
Help deter others from violating people’s rights or comfort.
Help make doing business in Nigeria easier.
Information on any of the MDAs is not accessible or incomplete on the advertised website.
Applications filed are taking longer than the specified time.
Payment for any of your services is being delayed unfairly.
A civil servant/government official requests for money which is not in line with the disclosed sum for the service provided by the relevant MDA.
Any violation of your rights as an entrepreneur or business owner.
Go to www.reportgov.ng or log in to the app
Select the applicable Ministry, Department or Agency
Click Create Complaint or Send Feedback
Fill out the form to raise a ticket and submit
Since inception, the average number of tickets raised per month is 77 with an average response rate of 86%
www.reportgov.ng makes it easy for you to resolve challenges you may encounter when dealing with the Ministries, Departments and Agencies (MDAs). When you file a complaint and tell your story, you contribute to continuous improvement in service delivery and public protection efforts on a national level. You can also give feedback if you’ve been impressed by a service that matters to the citizens of Nigeria.